Executing the perfect vacation is an art form, a balancing act. On one end of that act lives ‘spontaneity.’ Spontaneous travelers know that sometimes the most memorable moments aren’t guided by Frommer and that allowing yourself to truly be immersed in a destination is best lived through the gloriousness of exploration. On the opposite end is ‘planning.’ This tedious work, oftentimes delegated to type-A travelers, can provide enough structure to check-off a bevy of ‘bucket list moments’ within a single trip.
To us, however, the ideal vacation lies delicately in the middle. A balancing act. Offering rare opportunities, well-planned, our team of specialists stand ready to help curate custom itineraries with enough structure and spectacle to strike that perfect balance for each guest. Whether they are looking to blend pinot noir alongside our award-winning vintner or swing a racket against our team of world-ranked athletes, we offer immersive experiences led by a host of world-class experts and partners.
Relying on decades of luxury hospitality expertise, we consider ourselves to be more than just ‘reservations.’ We are travel designers, trip consultants, event planners, and even vacation-mode maximizers. We use our love of travel to handcraft once-in-a-lifetime journeys that are guaranteed to leave you with memories to share with family and friends over a lifetime.
“Our goal is to connect guests with the wonderful characters that bring our resort to life. From well-known pros to behind-the-scenes insiders, these individuals are able to offer unique insight into our destination,” says Michael Stevens, Guest Services Manager for Chateau Elan. “We want our guests to become storytellers themselves when they return home,” he explains.
Priding themselves on helping guests build the perfect vacation—Stevens and the entire guest experience team can provide recommendations on accommodations, in-room amenities and special requests, restaurant reservations, tickets to attractions and adventures, insider knowledge on the local area, and even custom guides built around interests in culinary, sports, relaxation, art, or educational goals.
Whether you’re a solo traveler or in a small group, young or old, looking for a multi-day immersion or have just 24-hours to reset, our team can help plan it all. Every detail, big and small, helps us provide thoughtful and precise service and travel arrangements. As guest experience specialists, we are available to help your family or group on every portion of your adventure. We can whip up magic on the fly, help you host a wine tasting, or show you our secret shopping spots.
We invite you to break out of your comfort zone and explore unique experiences with our team of acclaimed artists, chefs, vintners, authors, and wellness experts that will transform you from traveler to enthusiast.
To start planning your bucket-list trip, reach out to the on-property team and let them connect you with one of our resort experience advisors.
